Frequently Asked Questions

General Information

Common Questions

When will you restock the bracelet I want to order?

Do you offer gift wrapping?

Do you take custom orders?

What is your return policy?

Can I exchange an item if I am not in the US?

Who do I contact if I have other questions you have not covered in the FAQ section?

Bracelets and Necklaces

Product Information

What should I do if my bracelet breaks?

If I am unhappy with my order can I get a refund?

What kind of stone are you bracelets made of?

Are your bracelets waterproof/resistant?

How should I wash my shirt?

Payment and Discount Codes

Payments

What types of payment do you accept?

Discount Code

How do I use my discount code?

Can I use more than one discount code on my order?

What if I forgot to use my discount code?

Shipping and Processing

Shipping

How will my purchase be shipped?

How long until my order is shipped?

What about international customs fees?

Where is my order?

Who should I contact if my package is missing?